Google Apps Gets 24/7 Phone Support, What About Google Checkout?

Google Apps became a serious product this week, when Google announced they would have a premium pay version. Among the advanced features offered are 10GB of storage per user, and API to integrate with third party applications, email migration tool, and more. The biggest thing that stood out to me was that Google is offering 24/7 support, including phone support. This is a serious step for Google, which before hasn’t really offered phone support for the services it offers.

It brings me back to my horrible experiences with Google Checkout a while back, and how shocked I was that Google did not offer phone support for customers. To make matters worse, email support was delayed by two days to a week. I understand that Google App’s is targeting companies and the enterprise, but Google Checkout is ECommerce. When you are dealing with customers hard earned money, they want a voice on the other end to talk with when things go wrong.

Non-the-less, it’s a huge move for Google and shows that Google not only an advertising company and one more step toward enterprises.