What to Do When Your Web Host Starts Sucking
I originally started writing this because a friend is franticly starting jump ship from a falling Web Host. It turns out that for the last several months my hosting provider, HostMySite, has been falling in quality. With any hosting provider support is the key. You need to have smart, savvy support technicians that are available. If I ask one support person one question, I should get the same answer from another support technician. Lately with HostMySite every time I call up about a ticket that’s been open for an issue that’s been two weeks outstanding, it’s like starting all over again. Just recently I found out that the VPS’s were just upgraded and that older, loyal customers are stuck with the old resource limits. There was even an upgrade in MySQL to MySQL 5, which older customers are not allowed to get unless we want to sign up for a new VPS plan and convert stuff over to the new VPS setup. The whole benefit of VPS is being able to tweak these limits and modules with the click of a button. All this leads to an end, where I am back looking to move hosting companies. My recently findings with Mosso had me hold off on signing up. After some more research and talking with some of the people over at Mosso I am again looking to signup and move things over. So what do you do when a web host starts sucking?
- Work with your current provider: Every hosting company has its problems, and the grass may be greener on the other side but it’s not weed free. Working with your current solution is always bet. If you are like me where you have reached the point where you are spending way too much time dealing with issues the Hosting provider should be dealing with, and you must jump ship… plan ahead.
- Talk to Higher Ups: Talk to managers, explain to them your support ticket history and the loyalty you have shown to the company. Managers can usually get fires going under people, and start to get problems solved.
- Do not frantically start jumping ship immediately: There is nothing worse than trying to go out and find a new hosting provider under pressure and starting over with newer, different problems.
- Slowly Move Sites: Do not just spend an evening moving everything over, this is bad for several reasons. Once you cancel your old account, your data is usually gone. Additionally move one or two sites over as a trial period for the new host, monitor the uptime and and issues you come across before you move everything over.
- Backup, Backup, Backup: As touched upon above, once you cancel your old hosting account you date is most likely gone. Maybe keeping your old hosting solution setup for a month after the move is complete is a good idea for you as well.
I am looking to apply these tactics as I once again start looking and doing research on my options.
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